Hi, my name is Mrs. Sompa Saxena. I have total experience of 8.6 years in international BPOs, as a customer service representative, 

Accounts receivable, Order management and taking care of call quality. I started my career with Convergys India Services in 2007,

 worked there for 3.5 yrs, took my first sabbatical break for my first pregnancy. After 2 yrs i have started again with Genpact, 

worked there for 1.5 yrs & then got an opportunity to work with American Express as a CSR, worked there for 1.5 yrs and took my second 

sabbatical break for 4 yrs as there was some medical complications, after 4 yrs, I started again with TCS as an AR analyst & worked there 

for 1 yr and then I got an opportunity to join Rx Advance PBM as a CSR on 02/02/2023 as a CSR, & since then I am working there and now got p

promoted as a CSR 2, handling call quality, raising tickets for issues, Coverting audio to text file for after call surveys, doing dashboard review, 

taking supervisor calls and handling calls when required.