Always open for learning and giving m best
Hi, my name is Mrs. Sompa Saxena. I have total experience of 8.6 years in international BPOs, as a customer service representative,
Accounts receivable, Order management and taking care of call quality. I started my career with Convergys India Services in 2007,
worked there for 3.5 yrs, took my first sabbatical break for my first pregnancy. After 2 yrs i have started again with Genpact,
worked there for 1.5 yrs & then got an opportunity to work with American Express as a CSR, worked there for 1.5 yrs and took my second
sabbatical break for 4 yrs as there was some medical complications, After 4 yrs, I started again with TCS as an AR analyst & worked there
for 1 yr and then I got an opportunity to join Rx Advance PBM as a CSR on 02/02/2023 as a CSR, & since then I am working there and now got p
promoted as a CSR 2, handling call quality, raising tickets for issues, Coverting audio to text file for after call surveys, doing dashboard review,
taking supervisor calls and handling calls when required.
Work Terms
9 hours per day