• Exceptional English verbal and written communication skills • Handy with MS Windows and other computer applications • Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude • Ability to thrive in a dynamic environment • Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat • Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services • Open and maintain customer accounts and information • Resolve technical issues with patience and understanding