I have 8 years experience with customer service and technical support for both voice and non-voice posts. 3 years as a phone support and more than 5 years as an email support representative. My most recent job involves granting access to artist profiles as an Artist Services agent for a multinational music streaming app. Moreover, I am knowledgeable with the following: MS Excel MS Word Salesforce Lightning Salesforce CRM Bliss Zendesk JIRA Ops Commander Knowledge Base Tools (depending on what the client will be issuing) Slack