Resolving customer complaints via phone, email or social media. Assisting with placement of orders, refunds, or exchanges. Selling products and services. Creating and launching listings on eBay and Amazon, establishing and adjusting selling prices by monitoring costs, competition, supply and demand. Resolving eBay and Amazon business account issues and ensuring top rated performance by liaising directly with relevant eBay and Amazon departments. Handling customer feedback, A to Z claims, chargeback claims, disputes, shipping and UPS claims and transaction defects. Communicating with suppliers and vendors regarding large scale orders of merchandise. Establishing and applying damage control protocols in terms of shipping errors and back order goods.