I have a 2-year experience with customer service. 6 months in a technical department and 16 months in a billing and sales department. I also have a 2-month experience by being a live chat agen for a fashion account that handles 5 brands.
I can handle general concerns, billing inquiries, order inquiries, reshipment, process refund, shipping inquiries, process order, cancel orders, process return and exchange to a member's account.