10 years working in a BPO Industry; Customer Service, Fraud Specialist, Upselling, Telesales, Email, Chat, Backoffice, Billing, Card services. I also handled a team as a Subject Matter Expert and evaluating calls for Convergys, Sprint. An e-commerce CSR (email, live chat, social media manager) for dropshipping - Shopify, zendesk, helpdesk, Freshdesk. Product lister, processing disputes, and orders. Amazon Central, rapid, agile tools, too.