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Skills

  • Amazon
  • Chat Support
  • Customer Service
  • Email Services
  • Management
  • Sales
  • Shopify Development
  • Social Media Marketing
  • Voice-Overs

Services

  • Customer Service Specialist / Manager

    $8/hr Starting at $600 Ongoing

    Dedicated Resource

    10 years working in a BPO Industry; Customer Service, Fraud Specialist, Upselling, Telesales, Email, Chat, Backoffice, Billing, Card services. I also handled a team as a Subject Matter Expert and evaluating...

    AmazonChat SupportCustomer ServiceEmail ServicesManagement

About

I am an all-around VA.

I have managed a team with quite a few agents and have dealt with multiple and different accounts.

Also, I have experience doing research previously with my CEO client, worked for an eCommerce company, dropshipping - Shopify, and Amazon Central (view order, update quantity, products, etc. I have tried managing social media ads and did appointment settings.

I am also processing refunds depending on the customer's method of payment and based on refund policy, too. I have experienced using Zendesk, HubSpot, Re amaze, Freshdesk, Helpscout for email, Tidio for chats. Product listings via Shopify, quantity updates. Had experienced using rapid, spreed, agile, infusionsoft, konektive.

Also been worked in a bpo industry for 10yrs now mainly for emails, calls, Team Leader, supervisory roles, and Quality Manager.

Work Terms

Weekly payment but open for negotiations.