A skilled Manager and a Certified Quality Professional with extensive and successful 10 years experience in Customer Service & BPO in the field of Quality Assurance, Project Management, Training & Development, Compliance Control etc. with a capability to manage several functions and team simultaneously. Proven leadership skills involving managing, developing and motivating teams to achieve their objectives. Holds diverse experience of working with clients from industries like Telecommunication, FMCG, Internet Service Provider, Health Sector and Vehicle Tracking