• Proven abilities in strategic planning, project management, operations and team management. Able to cascade the company’s vision and mission to ambitious goals and innovative strategies. Building business frameworks and excellent communication, networking and stakeholder management skills. • Customer Relations Strategy: Deep understanding of customers and perception of customer motivation and expectations thereby establishing trust with National & Global clientele to win high-value business. • Operational Expertise: Hire Right, Learning & Development, Formulating processes, Technology implementation, Vendor management and Infrastructure management. Experienced in Strategizing and Launching Contact Centres (Telecommunication & Retail), Leading Quality & Enterprise Business. • Multi Domain Exposure: 20+ years of hands-on exposure to Retail, Telecom, Logistics and Automobile sectors.Proficient in working in highly competitive and multi-cultural work environments.