Proven ability to strategize, implement Customer Relations Management in complex large-scale businesses and win business.

Spear headed Customer Service for 20+ years , in all profiles and would like to share my vast experience via strategy, training, coaching & mentoring .

I have launched Call Centers, Led Enterprise Customer Service business, Quality, Operations, Retail Customer Service etc.

Proven abilities in strategic planning, project management, operations and team management. Able to cascade the company’s vision and mission to ambitious goals and innovative strategies. Building business frameworks and excellent communication, networking and stakeholder management skills.

• Customer Relations Strategy: Deep understanding of Indian customers and perception of customer motivation and expectations thereby establishing trust with clientele to win high-value business.

• Operational Expertise: Hire Right, Learning & Development, Formulating processes, Technology implementation, Vendor management and Infrastructure management. Experienced in Strategizing and Launching Contact Centres (Telecommunication & Retail), Leading Quality & Enterprise Business.

• Multi Domain Exposure: 20+ years of hands-on exposure to Retail, Telecom, Logistics and Automobile sectors.

Work Terms

6 hours per day, 5 days a week, Direct communication and clarity on payment is requested