Over 15 years of customer service experiences at international level. Worked for small, mid and global organizations in different countries and for different countries ( over 8 years spent in UK, over years spent in BPO/SSC area) holding verity of positions starting from customer service advisor to management positions. I am also qualified from the Chartered Institute of Marketing (UK) where I gained a huge knowledge about this extremely important area.
My professional experience relates to :
a) Utilities sector
b) Healthcare (especially Dentistry)
c) BPO / SSC
d) International trade
My main skills in this topic include :
a) building and implementing customer service strategy (being integrated part of main mission & vision)
b) building teams on-site and remote (recruitment, onboarding )
c) Team management ( people development, employee & employer branding)
d) Preparation & conducting customer service trainings