Over 15 years of customer service experiences  at international level. Worked for small, mid and global organizations in different countries and for different countries ( over 8 years spent in UK, over years spent in BPO/SSC area)  holding verity of positions starting from customer service advisor to management positions. I am also qualified from the Chartered Institute of Marketing (UK) where I gained a huge knowledge about this extremely important area. 

My professional experience relates to :

a) Utilities sector

b) Healthcare (especially Dentistry)

c)  BPO / SSC 

d) International trade

My main skills in this topic include :

a) building and implementing customer service strategy (being integrated part of main mission & vision) 

b) building teams on-site and remote (recruitment, onboarding )

c) Team management ( people development, employee & employer branding) 

d) Preparation & conducting customer service trainings