Top Rated Customer Service VA. I am proactive, focused, and professional, with vast expertise within the administrative & customer support industry. My devotion and administrative work knowledge and organizational skills make me a tremendous fit for any job. An accomplished customer service manager, and organizer, capable of conceptualizing, introducing & integrating innovative ideas, and strategies, to accelerate performance and quality standards to ensure the highest standard of customer service.
Experienced working on these platforms.
✔Zendesk, Freshdesk. Netsuite, Gorgias
✔Shipstation, Oberlo, Easyship, ShipBob.
✔Shopify, Walmart, Amazon.
✔Subbly, TribayBookings, Flair, Salesforce, Hubspot, Pipedrive.
✔Connectwise ( Manage & Automate), M365, Cisco, Sophos.
Below is my expertise:
✔ Customer Support (Email & Chat)
✔ Inbound Customer Service
✔ Technical Support for MSP (Managed Service Provider)
✔ Reseller & RMA Support
✔ PBO Service
✔ Verification Support
✔ Clients Database Building
Tools & Equipments for work.
✔ Own VoIP Server/ Dialer (USA, Canada, Australia).
✔ A quiet workplace with electricity backup
✔ Core i7 10th Gen Workstation Laptop
✔ Jabra Noise-cancelling headphones