All Services Administrative & Secretarial Customer Service Supervisor $15/hr · Starting at $25 • Reports faults and issues to the clients and IT personnel. • Creates monthly and daily campaign productivity tracking records' reports using MS Excel. • Handles technical escalations from agents / Administrative tasks. • Provides assistance in calibrating employees regarding updates on product specifics. • Quality assurance tasks performed to ensure the agent's calls meet the company requirements • Monitors production staffing in accommodating projected volume of queue. • Provide feedback/coaching to agents regarding their key performance indicators on a daily/weekly and monthly basis. About $15/hr · Ongoing Download Resume • Reports faults and issues to the clients and IT personnel. • Creates monthly and daily campaign productivity tracking records' reports using MS Excel. • Handles technical escalations from agents / Administrative tasks. • Provides assistance in calibrating employees regarding updates on product specifics. • Quality assurance tasks performed to ensure the agent's calls meet the company requirements • Monitors production staffing in accommodating projected volume of queue. • Provide feedback/coaching to agents regarding their key performance indicators on a daily/weekly and monthly basis. Skills & Expertise Customer Escalation ManagementCustomer ServiceEmail SupportPhone SupportQuality AuditingReportsSupervisory Skills 0 Reviews This Freelancer has not received any feedback. Browse Similar Freelance Experts Management ExpertsTechnical Support SpecialistsResearchersContracts ExpertsDirectory Submission ServicesCRM ExpertsOffice AssistantsMicrosoft Office ExpertsMicrosoft DevelopersServer AdministratorsActive Directory ExpertsCustomer Service RepresentativesEmail Support SpecialistsWeb Application DevelopersWindows Server Experts