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Skills

  • Customer Escalation Management
  • Phone Support
  • Reports
  • Active Directory
  • App Development
  • Contracts
  • CRM
  • Customer Service
  • Directory Submission
  • Email Support
  • Helpdesk
  • Management
  • Microsoft
  • Microsoft Office
  • Monitoring

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Services

  • Support Services Manager

    $25/hr Starting at $25 Ongoing

    Dedicated Resource

    • Handles technical escalation for applications such as SQL Server 2014 Reporting, Windows Server 2012, Office 365 Administration, Microsoft Exchange Server, Active Directory, InContact, NICE Work Force...

    Active DirectoryApp DevelopmentContractsCRMCustomer Escalation Management

  • Customer Service Supervisor

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    • Reports faults and issues to the clients and IT personnel. • Creates monthly and daily campaign productivity tracking records' reports using MS Excel. • Handles technical escalations from agents / Administrative...

    Customer Escalation ManagementCustomer ServiceEmail SupportPhone SupportQuality Auditing

About

Tech Support, HelpDesk, Customer Service & Implementation Manager

I am a dedicated, positive and a hard-working professional working remotely since 2010. With my experience in Customer Service, Technical Support, Recruitment, Quality Assurance, Administrative and Virtual Assistance, I work efficiently, I am able to adapt quickly and I only strive for excellence in every task I undertake.

Work Terms

I can work 40 hours per week and prefers to be paid weekly.

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