I am Bharath, residing in Bangalore, India and one of the reasons that I would be looking CSR job would be the experience that I come up with.

I had worked in two different organizations for Customer support role which required telephonic interaction between clients and customers (Voice and email process).

I personally handle customer requests when needed to make sure they get handled on time.

I avoid taking unplanned leaves and show complete professionalism on call. I Have received multiple client appreciations.

Positively contributed to the account specific SLA like CSAT, FCR/FLR, ABR, ASA.

Aimed to have Zero Controllable Business Escalations.

Helped in Achieving account specific quality scores on different modes of contact - Phone, Chat, Email, Web

Following process guidelines and knowledge Base to assign tickets to correct team.

Team collaboration becomes the crux of any project and considering the circumstance the world is facing, handling and collaborating the same is equally important.

I listen attentively and am always respectful when others are speaking.

I make people feel comfortable when they are speaking, and in doing so promote productive group discussions.

Helped team members in ticket processing and shared knowledge with the teammate.

Always share the best practices and good to know information.

Remotely working is not naive and connecting with the team members using the digital technology and social media platforms will definitely not be new.