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Skills

  • Avaya
  • Call Center
  • Client Administration
  • Client Issue Resolution
  • Client Orientation
  • Customer Service
  • Customer Support
  • Email Services
  • Email Support
  • Freshdesk
  • Order Processing
  • Phone Support
  • Quality Assurance
  • Service Level Management
  • Technical Support

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Services

  • Customer Service/Support Representative

    $12/hr Starting at $30 Ongoing

    Dedicated Resource

    I am Bharath, residing in Bangalore, India and one of the reasons that I would be looking CSR job would be the experience that I come up with. I had worked in two different organizations for Customer...

    AvayaCall CenterClient AdministrationClient Issue ResolutionClient Orientation

About

Learning amidst Working

🏆 Experienced and Professional Customer Service Representative

I have worked in several organizations for 5 years as CSR and Helpdesk Analyst for projects which are US Based.

During this brief period of time, several other operational and technical skills that I developed are - DATABASE MANAGEMENT, APPLICATION SUPPORT, EMAIL AUTOMATION (using Visual Studio), USER ACCESS MANAGEMENT, HANDLING SERVICE REQUESTS, NETWORK AND INTERNET TROUBLESHOOT, DEVELOPING SITES USING SHAREPOINT ETC

The CRM tools I had worked on were :

✔ ServiceNow
✔ Zendesk
✔ Freshdesk
✔ Workday
✔ G-Suite
✔ O- 365

3 parameters that always revolve my mind while I choose a work :

1️⃣100% Satisfaction to be guaranteed
2️⃣Quality based performance
3️⃣On-Time delivery

Certifications completed outside Upwork :

✅HIPPA (Data protection)
✅ITSM v4 Foundation (SOM)

Hardworking and Dedicated. Always live upto the client's expectation.

STAY SAFE!!!