I am a top-notch professional with over 10 years of Industrial experience in International Customer Service/Support & Customer Care, business to business and business to customer I'm ready to use my expertise to assist with any sales, marketing and customer service. I am an excellent listener and I firmly believe in fully understanding customer's needs so as to achieve complete customer satisfaction. Throughout the years of my experience as a Customer Service & Marketing/Sales Specialist, I have managed to perfect skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness.