Providing Customer Support involves assisting customers over the phone, addressing their inquiries, resolving issues, and ensuring a positive experience. It's a critical function for businesses aiming to maintain customer satisfaction, loyalty, and trust.
I have worked for more than 12 Years in the BPO industry with Telco, Sales, and even B2B accounts.
Expertise in this role has been tried and tested as I was a former team lead for more than 10 years as well.