Overall, I have over 10 years of experience in the customer service industry servicing US clients in risk management, corporate travel, charity & healthcare. I put the customer first all the time. I believe happy customers are the best form of advertising compared to any marketing campaign. In risk management, I provided phone support for various vital statistics offices in the US. In charity, I supported campaigns to raise funds for Native Americans. In healthcare, I provided phone support for thousands of health insurance members, including billing, benefits & coverage inquiries. In corporate travel, I provided email & phone support for top corporate clients ranging from news agencies, retailers, health insurance, pharmaceutical & technologies companies. Furthermore, I provided back office support as ticketing lead for top VIP business travelers. I also specialized in root cause analysis of agent errors. I can provide email, chat & back office support at reasonable rates.