I have more than 2 years of Customer Support experience. I have worked for the following companies as a First Level Tech Support Agent: Verizon, AT&T, Winn-Dixie, FGA, Intel, IAMSA, and some SOHOs. I have developed a great amount of empathy towards customers that contact me to get assistance and support on their services and computer systems. Technical support is not just about computer talk, but customer support too. I enjoy doing active listening and interacting with them as I help them solve their problems and issues.