With me you're engaging someone with years of experience in: 

• Managing large amounts of incoming phone calls
• Generating sales leads
• Identifying and assess customers’ needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Meeting personal/customer service team sales targets and call handling quotas
• Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keeping records of customer interactions, process customer accounts and file documents
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage customer
• And much more.