Customer Service, Customer Service Management, Virtual Assistant, phone support, Client Issue Resolution, Client Contact

If you need someone who has an ability to adapt or respond to different types of characters without losing composure,
Someone with excellent communication and presentation skills with an
ability to multi-task, prioritize, and manage time effectively. Then look no further.

In addition to years of experience as a Customer Service Representative, I have a strong phone contact handling skills and active listening ability. My communication skills are top-notch and I have a track record of over-achieving quota assigned to me or exceeding targets set for me.

Moreover, I am ever willing to improve and learn new things and I adapt to new and challenging tasks very easily. I am also able to multitask, improvise and if need be, carry more than my fair share of responsibilities in a team effort. I am computer literate and work excellently with Microsoft Office.

Some of my previous responsibilities while working as a Customer Service Representative include:
*Managing large amounts of incoming phone calls
*Generating sales leads
*Identifying and assessing customers’ needs to achieve satisfaction
*Building sustainable relationships and trust with customer accounts through open and interactive communication
*Providing accurate, valid and complete information by using the right methods/tools
*Meeting personal/customer service team sales targets and call handling quotas
*Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
*Keeping records of customer interactions, process customer accounts and file documents
*Follow communication procedures, guidelines and policies
*Going the extra mile to engage customers
requirements and, guidelines and policies

Work Terms

Can work more than 40 hours a week
Make daily reports on work done
Recommendations and periodic appraisals will be appreciated