My 15 years of professional background is mostly focused on Customer Service. I have experience as an agent takings calls and handling emails or as a Quality Associate evaluating calls and emails for numerous clients in various industries such as financial, TelCo, Website Optimization, Magazine Subscriptions, Lead Generation, Voip and more. I am also adept at utilizing MS Office, web research, office administration, data entry, and general transcription. I could work autonomously or with a team.