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Skills

  • Analytics
  • Administrative Assistant
  • Call Center
  • Customer Service
  • Data Entry
  • Data Management
  • Email Services
  • Office Assistant
  • Office Management
  • Phone Support
  • Research
  • Sales
  • Team Management
  • Web Research
  • Backgrounds

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Services

  • Quality Assurance; Call, Email, Chat

    $10/hr Starting at $100 Ongoing

    Dedicated Resource

    My expertise in Customer Service Quality Assurance is mainly on call, email & chat evaluations in a call center set-up. It includes QA framework/process creation and continuous improvement, sales development,...

    Administrative AssistantAnalyticsCall CenterCustomer ServiceData Analysis

  • Customer Service

    $10/hr Starting at $25 Ongoing

    Dedicated Resource

    My 15 years of professional background is mostly focused on Customer Service. I have experience as an agent takings calls and handling emails or as a Quality Associate evaluating calls and emails for...

    Administrative AssistantAnalyticsBackgroundsBPOCall Center

  • Social Media Management & Strategy

    $10/hr Starting at $100 Ongoing

    Dedicated Resource

    I help entrepreneurs and small businesses manage and optimize their social media presence and reach their social media goals and objectives through the following: • Engagement • Growth Strategy • Community...

    AnalyticsContent ManagementContent MarketingContent WritingGraphic Design

About

Quality Assurance, Customer Service, Social Media Management

If you are looking for a reliable, hardworking, and quality-driven professional, you are looking at the right profile. I bring 15 years of professional experience; 9 years in Customer Service and Sales in a call center setting with 4 years as a Quality and Customer Satisfaction Manager and 8 years as a freelance professional offering Customer Service, Quality Assurance, Social Media Management, and Data Analytics services. Through the years, I have developed expertise and gained experience on the following:

• Quality Assurance Evaluations: Calls, Emails & Chats
• Quality Management: Process Development, QA guidelines, and evaluation forms creation
• Customer Service Operations Management
• Team Management with Coaching for Performance
• Reports Management: G-Suite, MS Office; Excel (Formulas, Pivot Tables, and Charts)
• Customer Satisfaction Management
• Data Analytics
• Customer Services/Call Management System Familiarity: NICE, AHEEVA Manager, FIVE9, Vonage Business, Soho Desk, Fresh Desk, Call Rail
• Financial accounts management, risk management, stocks & options trading (previously with S7 & S63 licenses)
• Social Media Management: Facebook, Instagram, Twitter
• Brand and Graphic Design
• Email Marketing
• Basic Search Engine Optimization
• Video Editing
• Research
• Transcription
• Content Writing
• E-Commerce, Dropshipping: Shopify, Ecwid, Aliexpress, Oberlo

I would like to help and offer solutions to start-up call centers and small to medium-sized businesses. Professionalism, efficiency, honesty, and hard work are my core values. I would like to contribute as much as I can and be part of a company’s development and success. With QA as my foundation, once hired, expect my 101% commitment to delivering quality results.

Work Terms

Long term, hourly