I'm a customer-support professional with more than 5 years of providing stellar customer service to businesses around the world.
I'm skilled at:
-Account Management
-Email, Chat, and Phone Support
-Ticket Handling
-Issue Resolution
-Refunds and Disputes
-Order Details, Fulfillment, and Processing
-Community Moderation (BBB, SiteJabber, FB)
I am a firm believer that in order to achieve customer satisfaction, we must fully comprehending customers' needs. Throughout my years of experience, I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness, and have great time management and a positive attitude.
I am available for short or long term agreements and pride myself on delivering high-quality, seamless, and accurate services.