I'm a customer-support professional with more than 5 years of providing stellar customer service to businesses around the world. I'm skilled at: -Account Management -Email, Chat, and Phone Support -Ticket Handling -Issue Resolution -Refunds and Disputes -Order Details, Fulfillment, and Processing -Community Moderation (BBB, SiteJabber, FB) I am a firm believer that in order to achieve customer satisfaction, we must fully comprehending customers' needs. Throughout my years of experience, I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness, and have great time management and a positive attitude. I am available for short or long term agreements and pride myself on delivering high-quality, seamless, and accurate services.