I had 3 fruitful years of work experience in a BPO company. I started as billing consultant where I support an Australian telecom account. I am fluent in English and can communicate effectively, both written and verbal. I processed sales orders and credit card payments online. I became a Quality Assurance Consultant wherein I evaluate calls and provide feedback to agents about their wins and opportunities. I also used to work in the Complaints Department as a Case Manager. Because of my hard work and dedication, I got promoted as a Subject Matter Expert to lead and support the group in terms of processes, systems, and product knowledge.