I am a Customer Service representative with over 5 years of experience. I have experience in managing a case load of fifty consumers and maintaining their state waiver programs. Throughout my customer service career I have maintained over 98 percent in client service satisfication. I have provided solutions through my excellent problem-solving skills,to aide clients. I possess great emotional intelligence to de-escalate clients during complex situations. Experience with researching and multi-tasking on databases like sales-force, crave, dynamics, micorsoft office, google, service channel, among others. Processing mutual funds transactions, managing account maintenance, and provide site navigation. Experienced in processing orders, and inbound and outbound calls.