Hello, I am newbie here - my name is Linh who has more than 5 years been working in customer service via omni-channel such as: phone, chat on social media (facebook,...), ecommerce, on website, process the orders and support customer basing on CRM, ERP or ecommerce platform and other tools.
Furthermore, I have worked as a lead of CS team who takes responsibilities about productivities, qualities and performance of CS with daily/weekly/monthly's repport superior requirements.