Are long wait times, poor problem resolution, or unmet SLAs costing you customers? Let me help.
Hi, I'm Favour, a quality Customer Service Agent with over 5 years of experience delivering exceptional support across industries like SaaS, E-commerce, and Fintech. I specialize in resolving customer concerns quickly and effectively, maintaining high satisfaction rates, and building loyalty through chat and telephone support. My strengths lie in clear communication and empathetic problem-solving.
Here's what I bring to the table:
- Proven expertise in reducing response times, improving resolution rates and boosting overall customer satisafction by 90%
- A track record of elevating customer retention and satisfaction metrics.
- Hands-on experience in multi-channel support, complaint handling, and exceeding SLAs.
I believe customers are the foundation of every business. My mission is to help you strengthen that foundation by providing top-notch support that drives loyalty and growth.
Ready to elevate your customer experience? Let’s discuss how I can contribute to your team and business success.