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Skills

  • Chat Support
  • Customer Service
  • Account Management
  • Client Issue Resolution
  • Client Orientation
  • Client Relations
  • Communication Skills
  • Documentation
  • Freshdesk
  • Help Desk
  • Helpdesk Support
  • Order Processing
  • Telephone Support
  • Zendesk

Services

  • Customer Service|LiveChat Support

    $5/hr Starting at $100 Ongoing

    Dedicated Resource

    Are long wait times, poor problem resolution, or unmet SLAs costing you customers? Let me help. Hi, I'm Favour, a quality Customer Service Agent with over 5 years of experience delivering exceptional...

    Account ManagementChat SupportClient Issue ResolutionClient OrientationClient Relations

About

Empowering businesses with exceptional customer service solutions, swift resolutions, lasting satisfaction, and loyal customers at the heart of every interaction.

I’ve always believed that great customer service is more than solving problems it’s about creating memorable experiences. My journey began over 5 years, working as a frontline for businesses across industries like SaaS, E-commerce, and Fintech. These roles taught me more than just troubleshooting and ticket resolution; they taught me the value of empathy, communication, and trust in building customer loyalty.

One of my most rewarding moments was helping a frustrated customer recover critical data after a technical issue. It was more than solving their problem, it was about listening, understanding their urgency, and ensuring they felt supported every step of the way. That interaction reminded me why I’m passionate about customer service: every problem solved is an opportunity to build trust and strengthen relationships.

When I’m not creating exceptional customer experiences, I enjoy exploring new tech tools, binge watching documentries or creating video contents. These hobbies fuel my creativity and help me bring a well-rounded perspective to everything I do.

At the heart of my work is a commitment to excellence and empathy. I strive to leave every customer feeling valued, supported, and confident in the services they receive.

Let’s discuss! I'd love to share how my skills and passion can help your team exceed expectations!

Work Terms

Hours of Operation:
I am available Monday through Friday, 9:00 AM to 5:00 PM, with flexibility to accommodate different time zones upon request.

Payment Terms:
I work on a milestone-based or hourly payment structure, depending on the project scope. Payments are processed through the platform.

Preferred Communication Style:
I believe clear and prompt communication is key to a successful partnership. I prefer using messaging platforms (like Slack), or the freelancing platform's chat feature for written updates. For more detailed discussions, I’m happy to schedule calls or video meetings.

Let’s collaborate, I look forward to working with you!