Customer Success Advisor (5540719)

Business & Finance Business Management & Consulting

Customer Success Advisor

$28/hr Starting at $56

Onboarding & Training: Guide new customers through the onboarding process, providing training and resources to ensure they understand and benefit from the product.
Account Management: Maintain regular check-ins with clients to review their goals and ensure the product is meeting their needs.
Retention Strategy: Develop and implement strategies to reduce churn, including proactively addressing customer pain points and ensuring product satisfaction.
Upselling & Cross-Selling: Identify opportunities to recommend additional products or features that align with customer goals.
Feedback Collection & Analysis: Gather customer feedback to understand pain points and identify areas for product improvement, relaying this information to product teams.
Customer Advocacy: Act as a liaison between customers and the company, advocating for customer needs in product development and service offerings.

$28/hr Ongoing

Onboarding & Training: Guide new customers through the onboarding process, providing training and resources to ensure they understand and benefit from the product.
Account Management: Maintain regular check-ins with clients to review their goals and ensure the product is meeting their needs.
Retention Strategy: Develop and implement strategies to reduce churn, including proactively addressing customer pain points and ensuring product satisfaction.
Upselling & Cross-Selling: Identify opportunities to recommend additional products or features that align with customer goals.
Feedback Collection & Analysis: Gather customer feedback to understand pain points and identify areas for product improvement, relaying this information to product teams.
Customer Advocacy: Act as a liaison between customers and the company, advocating for customer needs in product development and service offerings.

Account ManagementBusiness ConsultingCustomer ServiceCustomer SuccessTraining