Required to assist across a wide range of tasks including: 1. Manage and support the portfolio of customers. 2. Create quarterly customer reviews, complete projects with customers, conduct one to one or team training via video, ensure the customer is being delivered first-class support. 3. Be part of the sales process near when the customer will sign off on an agreement. 4. Conduct platform and product demonstrations. 5. Report all activity within our CRM 6. Meet targets for both KPI’s and upsell and cross-sell. 7. Work with others in the team to build new products, improve support, build-out FAQ’s. 8. Work with our partner vendors to build knowledge to better support customers. 9. Ensure customer account and billing information is in order 10. Raise Purchase Order 11. Issue Invoice and chase up payments