As a dedicated Customer Success Specialist and Virtual/Administrative Assistant with over five years of experience in the SaaS, B2C, and tech industries, I have developed a deep understanding of customer needs and the importance of delivering exceptional service.

I am passionate about building strong relationships with customers and acting as their advocate within the company. My approach is proactive: I anticipate challenges and work collaboratively with product and engineering teams to ensure customer feedback is integrated into product development. This has resulted in a 30% increase in customer retention and a significant improvement in product ratings.

I am proficient in Microsoft Office Suite, Google Workspace, Zoom, Zendesk, Slack, and many more. I am open to learning new systems, processes, and new technology needed for the job to help solve my client's problems.