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Skills

  • Account Management
  • Client Administration
  • Client Assessment
  • Client Contact
  • Client Issue Resolution
  • Client Orientation
  • Correspondence Management
  • Customer Service
  • Freshdesk
  • Order Processing
  • Telephone Support
  • Zendesk

Services

  • Customer Success Specialist

    $12/hr Starting at $500 Ongoing

    Dedicated Resource

    As a dedicated Customer Success Specialist and Virtual/Administrative Assistant with over five years of experience in the SaaS, B2C, and tech industries, I have developed a deep understanding of customer...

    Account ManagementClient AdministrationClient AssessmentClient ContactClient Issue Resolution

About

Customer Success Specialist|| Virtual Assistant || Elevating Client Satisfaction & Loyalty

As a dedicated Customer Success Specialist and Virtual/Administrative Assistant with over four years of experience in the SaaS, B2C, and tech industries, I have developed a deep understanding of customer needs and the importance of delivering exceptional service.

I am passionate about building strong relationships with customers and acting as their advocate within the company. My approach is proactive: I anticipate challenges and work collaboratively with product and engineering teams to ensure customer feedback is integrated into product development. This has resulted in a 30% increase in customer retention and significantly improved product ratings.

My commitment to customer success extends beyond immediate problem-solving. I focus on educating customers, and empowering them with the knowledge and resources to get the most value from our products.

I always seek to expand my expertise through industry conferences and customer success workshops. I aim to continue evolving as a leader in customer success, driving satisfaction and loyalty through innovative strategies and a customer-first mindset.

Work Terms

Open to work 40 hrs/week at $12.00/hour.

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