With over 3 years of experience in customer service and virtual assistance, I'm all about making your life easier and your customers happier. I've got a knack for handling high-volume interactions and delivering top-notch support. Some of my proudest accomplishments include boosting customer retention by 30% and maintaining a 95% positive feedback rating.
Highlights from my journey:
At Wokos Travel and Study, I tackled 50+ customer inquiries daily, resolved 90% of escalated cases within 24 hours, and provided personalized travel guidance that led to a 30% increase in customer retention and referrals.
While working as an Administrative Assistant at Step by Step Schools, I managed front office operations, coordinated school events, and implemented digital scheduling tools. My efforts resulted in a 20% increase in operational efficiency and an 80% improvement in financial oversight.
As a Virtual Assistant for Gossy Ukanwoke, I scheduled 100+ meetings, organized travel arrangements, conducted market research, and ensured timely mail responses, which enhanced overall business decision-making.
With a BA in History and Strategic Studies and certifications in virtual assistance and customer service, I'm well-equipped to help you achieve your business goals with efficiency and excellence. Let's work together to streamline your operations and elevate your customer experience!