Empowering Customers, Delivering Excellence – Your Reliable Customer Service Pro!
Hi there! I'm Mitchelle, a dedicated Customer Service and Administrative professional with a passion for enhancing customer satisfaction and streamlining operations. My journey in customer service began with Wokos Travel and Study, where I honed my skills in handling high-volume customer interactions, resolving issues, and improving retention rates. Working remotely, I managed over 50 customer inquiries daily via WhatsApp and phone, ensuring prompt issue resolution and maintaining a 95% positive customer feedback rating.
In addition to my customer service experience, I've had the privilege of working as an Administrative Assistant at Step by Step Schools in Lagos, Nigeria. Here, I managed front office operations, coordinated school events, and implemented digital scheduling tools to streamline appointments and administrative tasks. My efforts led to a 20% increase in operational efficiency and an 80% improvement in financial oversight and administrative efficiency through the adoption of a School Management Software (SMS).
As a Virtual Assistant for Gossy Ukanwoke, I scheduled and coordinated over 100 meetings, optimized executive productivity, and conducted in-depth market research. My role involved managing high-volume email correspondence and utilizing project management tools to track deadlines and ensure workflow efficiency.
Educationally, I hold a BA in History and Strategic Studies from the University of Lagos and a Diploma in Local Government Administration from the University of Calabar. I've also earned certifications as a Certified Virtual Assistant from ALX Training and as a Certified Customer Service Specialist from LinkedIn Learning, along with Soft Skills Training from Jobberman.
My skills include:
Customer Retention
Customer Satisfaction
Conflict Resolution & Complaint Management
Email & Phone Support
CRM & Ticketing Systems
Social Media Engagement & Online Communication
Time Management & Scheduling
Administrative Support & Workflow Optimization
Research & Report Preparation
Process Improvement & Efficiency
School Management Software Implementation & Financial Tracking
I'm fluent in English and conversational in Igbo.
Outside of work, I love swimming, cooking, and exploring local markets. I'm passionate about discovering unique ingredients and experimenting with new recipes. On weekends, you can often find me hitting the pool for a refreshing swim or losing myself in a good book.
In a nutshell, I'm a dedicated professional with a commitment to excellence, a genuine passion for helping others, and a love for all things e-commerce. I'm excited to bring my positive energy, skills, and experiences to a new and exciting team.
Work Terms
Hours of Operation:
Available Monday to Friday
9:00 AM to 5:00 PM (West Africa Standard Time, WAST)
Occasional weekend availability upon prior notice
Flexible and available to work in any time zone as needed
Payment Terms:
Hourly rate: $20 per hour (negotiable based on project scope and requirements)
Payment due within 7 days of invoice
Preferred payment method
Invoices will be sent bi-weekly/monthly (choose one based on preference)
Preferred Communication Style:
Primary communication via Email
Available for scheduled video calls (Zoom, Microsoft Teams, or preferred platform)
Quick updates and minor communications via WhatsApp or Email.
Response time: Within 24 hours for emails and messages
Additional Details:
Clear and concise communication is key to ensure smooth collaboration
Open to feedback and revisions to meet project expectations
Commitment to maintaining confidentiality and data security
Dedicated to delivering high-quality work and meeting deadlines