I am a Customer Service Specialist with over 5 years of experience in delivering a vast range of information and services to diverse customers with a track record of providing high-quality customer-focused service using in-depth knowledge of products and processes resulting in enhanced customer retention. I have a proven track record that is demonstrated by several staff awards and milestones that include; 11 "Employee of the month" awards I possess a high level of knowledge in IT and the use of most CRM programs with proven competency in multitasking enables me to perform optimally in a challenging environment. Most of my work has been with e-commerce based startups like Tophatter that market on social media. I also have a BA in International Relations (Honors) and a Certificate in Social Media Management. Outside work, I enjoy traveling and outdoor pursuits. I especially like swimming and soccer.