I aspire to secure a position as a team player in a people-oriented organization where I can maximize my customer service experience to achieve corporate goals in a challenging environment.

I am a Customer Service Specialist with over 5 years of experience in delivering a vast range of information and services to diverse customers with a track record of providing high-quality customer-focused service using in-depth knowledge of products and processes resulting in enhanced customer retention.

I have a proven track record that is demonstrated by several staff awards and milestones that include;

11 "Employee of the month" awards
Average CSAT of 91%
Trained 5 new employees in customer service policy, conflict resolution, and data entry practices
Led customer service team that reduced user churn by 23% within the first three months
Consistently topped relevant KPIs like; No. of customer interactions per day
I possess a high level of knowledge in IT and the use of most CRM programs with proven competency in multitasking enables me to perform optimally in a challenging environment. Most of my work has been with e-commerce based startups like Tophatter that market on social media.

I also have a BA in International Relations (Honors) and a Certificate in Social Media Management. Outside work, I enjoy traveling and outdoor pursuits. I especially like swimming and soccer.

Work Terms

I am currently available to work either part or full time. Having worked with startups that have remote teams based all over the world, differing time-zone or work hours do not hinder my productivity as I adapt my schedule accordingly.

I am quite flexible when it comes to communication so whatever is convenient for you works for me as well. Skype, Zoom, Hangouts, Whatsapp or plain old email are all welcome channels.