✅Customer Support and Engagement: I handle inquiries, resolve issues, and provide timely, empathetic support across email, live chat, and social media, ensuring every customer feels heard and valued.
✅Technical Troubleshooting: From software installation to system updates, I specialize in diagnosing and resolving technical issues quickly, often reducing ticket resolution times by 15%.
✅Workflow Automation: I streamline processes using tools like Zapier, Airtable, Trello, Asana and Integromat.
✅Azure Cloud Support: As an Azure Administrator, I manage and optimize cloud environments, ensuring the security, scalability, and cost-effectiveness of your business.