An empathetic customer support dedicated to delivering world class customer experience that yield retention, growth and advocacy.

If you are a SaaS, E-commerce, or Tech company, your focus should be on innovation, growth, and scaling your company/business, not worrying about whether your customers are happy or if they are having any troubleshooting or technical issues. That's where I come in!

I help organizations and businesses like yours improve customer satisfaction by delivering timely, empathetic support that keeps your customers happy and loyal. I prioritize and ensure to resolve customers' issues on the very first interaction, and this not only saves you and your team valuable time and resources but also builds trust and confidence with your customers, ensuring they keep coming back.
With over 7 years of experience as a customer service representative and technical support associate, I help businesses keep their customers happy, their systems optimized, and their operations running efficiently.

Tools and Platforms I Use:
📍Customer Relationship Management (CRM): Freshdesk, Zendesk, Hubspot, Salesforce, Gorgias, Zoho.
📍E-commerce: Shopify, WooCommerce, Amazon Sellar Central.
📍Live Chat: Tidio, Formilla, Meta Business Suite, Intercom, Freshchat, Re:amaze, Olark.
📍 Technical Support: ServiceNow, Jira, TeamViewer, SolarWinds Service Desk.
📍Workflow & Task Automation: Zapier, Airtable, Integromat.
📍 Productivity: Trello, Asana, Google Workspace, Microsoft Suite.

Hire me and let's create solutions that drive success and elevate your business! I'm here to make your customers feel supported and loyal. I would love to discuss how I can contribute to your team or project!

Work Terms

Available to work 40 hours per week and I prefer written communication as the initial form of communication.