Customer support/ Virtual Assistant

• I Provide assistance and respond to customers' inquiries and issues. 
• I will attend to customer's complaints and respond to various tickets using software like Intercom, Freshdesk, Zendesk, Hubspot, and many more.
• Ensure that company SLA is adhered.
• I will educate customers about products and services, and assist with product/service onboarding
• Escalated complex and unresolved issues to appropriate departments. 
• Troubleshooting technical problems and providing technical support.
• Participated in team meetings and provided feedback for continuous improvement.

• Worked as a liaison between customer and company.

As an Experienced Virtual Assistant 

• I schedule Appointments and book reservations.
• I am skilled in managing administrative tasks.
• I prepared financial reports.
• Create, manage, and Schedule social media accounts and content.
• I am skilled in bookkeeping tasks and documentation.
• I manage content creation.
• Handle event planning tasks
• I manage calendar and plane task
• I automate the workflow process