I am actively seeking full-time employment and contract opportunities. I am ready with all my resources to start working remotely. I am very passionate and I take every work seriously. I am very excited to start working with clients and exceed their expectations. Brief Work Experience: 1) Capital One I worked as an Operations Representative for the 7th largest full service US Bank support based in Alabang. Providing excellent customer service in regards with their technical needs. It enhanced my communication skills and ability to provide resolution to customers in a prompt manner. Skills earned: 2) Personiv I also worked as a Transcriber / Call Quality Analyst in Alabang. Providing detailed and accurate summary of a conversation between customer and client to seek revenue. Skills earned: 3) Verizon Most recent job is at Verizon outsource here in Philippines as a Network Delivery Manager. End to End Business transactions between customer and internal teams. I am responsible in keeping customers up to date on the status of their orders with Verizon. I am responsible in reaching out different order Provisioners and field operations technicians from different countries based on the Sold and Installing country of the order. I reached them through emails and calls. I experienced using different tools in communicating with customers and internal teams in order to ensure timely deliver of CPE and Circuits to the customer. Skills earned: - Customer Service - Chat Support - Email Marketing - DOS - Appointment Setting