I can help you with:
* Manage a large number of emails especially for marketing campaigns.
* Identify and assess customers need to achieve satisfaction and analysis for calls and chats
to identify their main demands.
* Provide accurate, valid and complete information by using the right methods/tools.
* Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
* Take the extra mile to engage customers with their target needs.