I will facilitate customer service for you. I've been in this business for over 10 years now. I treat customer service professionally, on time, give customer satisfaction.

I can help you with:
* Manage a large number of emails especially for marketing campaigns.
* Identify and assess customers need to achieve satisfaction and analysis for calls and chats to identify their main demands.
* Provide accurate, valid and complete information by using the right methods/tools.

* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
* Take the extra mile to engage customers with their target needs.


My education, skills, and certifications
• Udacity

Degree Name : Digital Marketing Challenger Track
Field Of Study : Digital Marketing
Dates attended or expected graduation2020 – 2020
Activities and Societies: Digital Marketing Challenger Track

• Axon

Field Of Study: Mini MBA
Dates attended or expected graduation2010 – 2012

• Graduate from the high institute of language and translation6 October University

Degree Name: Bachelor’s Degree
Field Of Study: English Language and Literature, General
Grade: very good
Dates attended or expected graduation2004 – 2008

• Domiatec Group Office Building Project

Field Of Study: Document control in "Enco Construction Company Workshop
Dates attended or expected graduation2007 – 2007
Activities and Societies: , Domiatec Group Office Building Project
Document control specialists store, manage and track company documents. They scan, image, organize and maintain documents, adhering to the company's document lifecycle procedures, and they archive inactive records in accordance with the records retention schedule

• Mobaco

Field Of Study: Training as Sales Coordinator
Dates attended or expected graduation2006 – 2006

Work Terms

Pay per hour, Clear marketing campaign projects