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Programming & Development technical support / help desk (hardware / software)

Customer Support

$12/hr Starting at $100

 Increase customer satisfaction  by delivering timely support to customers via mail, phone, chat and any ticketing platform.

Respond to customer complaints and inquiries in a timely manner.

Track customer challenges  and contacted leaving customers for renewals.

Conduct surveys to identity customer issues and pain points.

Analyze customer feedback and develop new techniques to ensure customer retention.

Conduct product walk-throughs for customers.




About

$12/hr Ongoing

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 Increase customer satisfaction  by delivering timely support to customers via mail, phone, chat and any ticketing platform.

Respond to customer complaints and inquiries in a timely manner.

Track customer challenges  and contacted leaving customers for renewals.

Conduct surveys to identity customer issues and pain points.

Analyze customer feedback and develop new techniques to ensure customer retention.

Conduct product walk-throughs for customers.




Skills & Expertise

Chat SupportCustomer ServiceEmail SupportHelp DeskSurvey Design

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