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Skills

  • Customer Service
  • User Experience Design
  • Chat Support
  • Customer Experience Management
  • Customer Support
  • Data Entry
  • Design
  • Email Support
  • Help Desk
  • Human Computer Interaction
  • Interaction Design
  • Prototyping
  • Software Testing
  • Survey Design
  • Technical Support

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Services

  • Customer Support

    $12/hr Starting at $100 Ongoing

    Dedicated Resource

     Increase customer satisfaction  by delivering timely support to customers via mail, phone, chat and any ticketing platform. Respond to customer complaints and inquiries in a timely manner. Track customer...

    Chat SupportCustomer ServiceEmail SupportHelp DeskSurvey Design

  • UX/UI Design

    $15/hr Starting at $100 Ongoing

    Dedicated Resource

    Conducting user research to understand user needs and behaviors Creating user personas and scenarios to inform design decisions Creating wireframes, prototypes, and visual designs for digital products...

    Customer Experience ManagementCustomer ServiceCustomer SupportData EntryDesign

About

Customer Service // UX Design // Software testing

Hi there! I'm a User Experience Designer with a background in research and customer engagement. My goal is to design solutions that are easy to use, accessible, and inclusive.
Currently, I'm working as a freelance UX designer while also holding a full-time position as a Customer Engagement Executive at an IT firm in Ghana. I've been with this company for the past five years now. During this time, I've grown from a customer support associate to a customer engagement executive.
As a Customer Engagement Executive, my duties include a mix of software and project quality assurance, as well as customer experience management.
Before my current role, I worked as a research assistant at a research agency and in the Research department of the Parliament of Ghana. These experiences gave me valuable skills in surveying, interviewing, and reporting.

Work Terms

I am flexible and can adjust to any time.
WhatsApp and mail are my preferred mode of communication.