I offer reliable, efficient, and human-centered Customer Support and Product Assistance services tailored for SaaS companies, eCommerce brands, and tech-driven businesses.
With over 5 years of hands-on experience, I’ve supported international clients in industries ranging from fashion and accessibility to digital marketing and cybersecurity. I’ve worked with companies like TxtCart, GAP, Norton 360, and CaptionCall, providing top-notch customer care through email, live chat, and remote tech support.
🌟 What I Can Help You With:
✅ Customer Support & Engagement
Email & chat support via Intercom, Zendesk, Gorgias, Groove HQ
Troubleshooting product issues, billing inquiries, and subscription questions
Responding to support tickets within 24-hour SLA
Writing and updating canned responses & macros
✅ Product & Technical Support
Assisting customers with onboarding, setup, integrations (Shopify, Twilio, Norton 360, Microsoft 365)
Troubleshooting desktop software, VPN, antivirus, and remote access issues
Supporting elderly users with simplified, step-by-step guidance
✅ Help Center & Documentation
Creating and managing knowledge base content using Claude.ai, Copilot, and other AI tools
Writing FAQs, onboarding guides, and step-by-step support articles
Reducing ticket volume by proactively addressing common user issues
✅ CRM & Workflow Tools
Salesforce, HubSpot, Slack, Intercom, Gorgias, Groove
Microsoft Excel, Google Suite, Jira, Asana
Experience with integration tools like Zapier and Power Automate
✅ Soft Skills That Set Me Apart
Clear, empathetic communication
Strong attention to detail and documentation
A problem-solving mindset with a customer-first approach
Fast learner—able to adapt to your product and voice quickly
If you're after consistency, clear communication, and results—you’ve just found it.
"Your product can bring them in, but it's the experience that keeps them coming back—and that's where I come in."