Reliable Customer Support & Product Specialist | SaaS, E-commerce, Helpdesk & AI Docs

Hi, I’m Peerzada Roohul, a passionate and dependable Customer Success and Product Support Specialist with over 5 years of experience supporting global brands across SaaS, eCommerce, and tech industries. I’ve worked with companies like TxtCart, GAP, CaptionCall, and Ehhutmia Solutions, where I handled everything from customer inquiries and tech troubleshooting to help center setup and product feedback loops.

I’ve supported Shopify stores, created automation flows in Intercom, and built AI-generated knowledge bases using Claude.ai and Microsoft Copilot. I specialize in resolving customer issues, managing support documentation, and improving workflows to enhance the user experience.

Whether you need help with support systems like Gorgias, Zendesk, Intercom, or require assistance with tools like Shopify, Microsoft 365, Norton 360, or CRM workflows, I’m here to bring patience, precision, and professionalism to every interaction.

If you're after consistency, clear communication, and results—you’ve just found it.

"Your product can bring them in, but it's the experience that keeps them coming back—and that's where I come in."

Let’s connect. 🤝

Work Terms

✅ Availability: 30–40 hours per week, flexible with time zones

✅ Communication: Available via Guru messaging, or Slack (if invited)

✅ Response Time: Within 12–24 hours for all messages and tasks

✅ Preferred Tools: Intercom, Zendesk, Gorgias, HubSpot, Shopify, Jira, Claude.ai, Copilot

✅ Billing Terms: Hourly or milestone-based; happy to discuss fixed rates for well-defined projects

✅ Trial Period: Open to test/trial projects for long-term roles

✅ Confidentiality: Strict adherence to data security and client confidentiality policies