I am a results-driven customer support specialist with over 3 years of experience in providing exceptional
customer service in the SaaS, e-commerce, telecommunications, travel and tourism industries. Skilled in customer
engagement, troubleshooting, and issue resolution through various channels, including em*il, live chat, social
media, and ticketing systems using Zendesk and Zoho CRM. Adept at educating and empowering customers to
optimize their product usage and committed to driving business growth through proactive collaboration and
customer satisfaction. Proven ability to prioritize tasks, maintain composure under pressure, and deliver
outstanding customer experiences.
MY AREA OF EXPERTISE INCLUDES.
# Online support (em*il, Phone, and Live chat support)
# Ticketing using Zendesk, Zoho CRM
# Resolution and escalation